[dbs600]

As an update: Today I heard back from a very nice saleswoman from Rallye Motors (the preeminent MB/BMW/Lexus/Acura dealer on LI). She said she spoke to a million contacts and ended up speaking directly to someone at corporate in NJ and that no, no, no was the answer to all of my questions! I asked the name of the person she spoke to and guess what – it was same less than pleasant rep I spoke to previously who deflected most all my concerns to the dealer level. I asked the saleswoman if the woman was friendly, and she said that she was not. What is up with BMW corporate!? If this is the way their Individual line is, they should consider either (1) getting a better mannered support staff as point, to address customer concerns in the right way or (2) change the name of the program entirely, as it’s not living up to it.