Quote:
Originally Posted by saifmassoud
Hi Guys,
As you might know, we recived delivery of our new 2018 740i 2 weeks ago from BMW of Atlanta, we live in San Diego, CA. Car took just 1 week to arrive.
for the last couple of days, upon trying to engage the Autonomous Cruise Control function (ACC), we kept getting error messages and it simply did not function. Thinking this might be a software issue, we immediately took the car to BMW of San Diego.
The certified technician performed a " connect charger & short test" on the ACC unit and confirmed that it was malfunctioning.
Upon closer examination, the certified tech noticed that the front bumper housing the ACC unit and its sensors, showed evidence of damage and REPAIR on the bumper. He also noticed damage on the ACC unit and a REPAINT job on the front bumper. Just to recall, we purchased the car brand new and it had only 4 miles on it upon delivery.
The damage and repair cost are $5,000 plus. Obviously this was not done by us nor the delivery company since there was evidence of damage, repair and repaint on the front bumper.
This leaves only one option, that the car was damaged when it was at BMW dealership in Atlanta.
If they refuse to take responsibility and pay for the repairs, what are our options, what would guys do in our place if they refuse to fix this?
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You have the evidence you need, you just don't know it. Get an attorney to subpoena the event log and error logs from the vehicle. You must have the Bmw dealer pull the logs to maintain the chain of custody.
The ACC has a start up routine that's tied into the collision detection system. This means the unit attempts to initialize upon startup of the vehicle.
Well, the day the crash took place, there will be log entries for the initial ACC failure and initial collision detection failure. They will be time stamped with the date.
You will then easily prove that he damage occurred before you took delivery. You will also be able to tell if BMW or the shipper were responsible.
Finally, the one week delivery is a clue. The dealer was secretly steering you to this vehicle. Think back on the purchase—-did the dealer steer you to the precise options this car has?
Anyway, the truth will come out when you decode the logs.