Sirius Radio Presets

[MTrey]

Picked up new 2013 750LiX and set up Sirius radio while driving home. Set up presets along with some AM & FM channels. When I started the car the next day, all of the presets were gone and the radio defaulted to 184 (preview channel). After 8 days at the dealer, it was returned to me with the statement "that's the new design" and all 7 series will have this issue. I drove the car home and called Sirius. They sent another signal and then said it is a problem that BMW is having and they cannot help. BMW from what I was told is not addressing this problem as they do not see it as a problem. Now the worst, every time I start my car the radio goes to 184 and no ability to save Sirius radio channels in the car. Anybody else have this issue?

Update:
I actually have a lifetime contract with Sirius and they have been very cooperative. The head unit was replaced and I have had at least 4 master resets. Now here's the reality- I have a profile created for both keys that are identical. After playing around with the system and speaking with BMWNA Customer Service, the presets showed up! I called immediately to question the fact that they contradicted themselves. It either works or not. Now I am confused. So here it is sometimes it will work (the way it should be) and the times that it doesn't BMW's position is that's the way it's supposed to be.