BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   7Post - 7 Series Forum > BMW 7-Series Forums > General 7-series (F01) Discussion

Post Reply
 
Thread Tools Search this Thread
      03-09-2018, 02:26 PM   #1
dbs600
Colonel
124
Rep
2,036
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Strange Unidentifiable Side View Mirror Glass Problem

When you think you’ve seen it all…

Anyone know what’s going on with my side view mirror glass!?

Strange discoloration and pattern.

Any way for BMW to cover this craziness, albeit out of warranty?

Does not wipe away, as beneath the glass. :|

Thank you.
Attached Images
  
Appreciate 0
      03-21-2018, 12:05 AM   #2
machfly
Registered
0
Rep
1
Posts

Drives: 2014 750I
Join Date: Mar 2018
Location: OC,CA

iTrader: (0)

My E46 M3 did the same thing. Took a few years, started at the bottom and eventually it crept up and overtook 1/4 to 1/3 of the glass. I eventually replaced them and blamed the cold weather. I had a theory that the mirror heaters degrade the glass, though that was never quantified.
Appreciate 0
      03-21-2018, 10:07 AM   #3
dbs600
Colonel
124
Rep
2,036
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Quote:
Originally Posted by machfly View Post
My E46 M3 did the same thing. Took a few years, started at the bottom and eventually it crept up and overtook 1/4 to 1/3 of the glass. I eventually replaced them and blamed the cold weather. I had a theory that the mirror heaters degrade the glass, though that was never quantified.
Argh. Really? Thanks.

Yours looked the same? Sounds like you replaced both mirrors? They both had this problem?

Truly wrong for this to happen. Mirrors shouldn't 'go bad'.
Appreciate 0
      04-06-2018, 07:54 PM   #4
dbs600
Colonel
124
Rep
2,036
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Hi everyone,

Hope all is well.

So the car's at the dealer and GEICO MBI is giving me difficulty.

Matter as follows:

Upon drop off I show the shop foreman the mirror and he said a new mirror is needed because the internal heating element failed. GEICO inspection, however, determines the mirror is delaminating because the glue (??) failed and that the dealer agrees (??).

I responded stating there must be a misunderstanding because the dealer told me differently. I was asked if I'd like escalate the matter, in response to which I said I'd like to speak with the dealer to clarify.

After speaking with my service advisor, he agreed with the original assessment of the shop foreman and stated he'll contact GEICO again. Unfortunately, I've since learned that the mirror is still not being covered, no matter a second inspection and escalation to 'senior management'.

Seems like the last question GEICO asked the shop was whether or not the problem impairs visibility, which it doesn't (not at this time, at least), and they've concluded it's cosmetic caused by the elements.

As shown by the prior photos above, there's no damage to the surface or edge of the mirror, and what's happening is below the surface, which appears to be an organic, lattice, bubbling shaped pattern with an oil-like stain surrounding same (the bubbles and oil-like stain being the heating element, presumably).

Furthermore, I googled mirror delamination and corrosion and came up with the other additional photos below, which don't look like what's happening to my mirror, as they appear to be more of a 'tarnishing' or 'discoloration' (where the silver of the mirror is exposed to air due to delamination and corrodes). I've shown all to both the dealer and GEICO already.

I asked the dealer if they can test whether or not the heating or dimming features of the mirror work and I'm getting push back, stating GEICO has denied the claim and if I want a new mirror I'll have to pay out of pocket! Dealer could care less now, which I'm displeased with, as I have a $250 deductible for this visit that should be covering this as well.

Anyone have additional insight on how I might go about getting GEICO to cover? Any easy way I can test heating and dimming myself upon service completion? Customer shouldn't have to go to these lengths, but such is BMW ownership.

Thank you. :|
Attached Images
   
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 12:47 PM.




7post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST