They outsource the roadside assistance. Obviously they need to improve it because that reflects on BMW. I was not aware that the Turnpike was restricted, and it is pretty outrageous that they couldn't get you the right number to call - or, even better, call for you. In addition to posting here, I think this is worth a call or note to BMW Customer service. I can't believe they would be happy about this. If you'd been able to get off the TP (run flats?) I suppose they could have helped.
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BMWCCA
Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon
Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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