[Markr]

Important to keep servicing at main dealer in this scenario, as can then get goodwill contributions towards any issues that shouldn’t have happened. Dealers have quite a bit of flex, and can decide locally to give 0%, 20%, 50% or 100% contribution - normally determined how you behave towards them. A guns blazing, ranting customer will get much less support than a reasonable, level headed approach. This is UK, so interested how markets differ.