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Working as a BMW Genius I can usually say 99% of the time it's user error.
Are you able to open the trunk at all?
If so then it's most likely the motion you are doing.
The trunk needs to not be in Valet Lock mode.
Key within 3 feet of the trunk
just a quick forward and back motion with your toe just under the rear valence.
Most common issue is people try to double kick.
They kick and instead of waiting for it for a half second they instantly kick again and it stops the operation.
Then low and behold I get a call. lol
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