[dbs600]

My door has been repaired.

I get to the dealer, wait for the repairman, an hour later my service advisor asks me to come out, the moment we open the door, I flip the FCUK out. There was additional, identical damage to the area that was even more egregious. I was so upset - every other word out of my mouth was a curse - I couldn't control myself. Someone who handled my car within the prior hour did the additional damage, which must have been the same person who did same at first. I understand not intentionally, but WTF.

Discussion of the necessary repair was frightening; they'd dig out the damaged area and replace with an epoxy and paint. I was concerned with the resulting texture, longevity, etc. On top of it, I was told the work would not be guaranteed, but that the repairman was the best there was. Did I say I was upset? I came to the dealer with the sentiment that I resigned myself to the fact that if the work was going to be questionable, I'd just live with the original damage, but that was now impossible; I was fuming - I walked the parking lot and came back to be able to continue the conversation after how badly I had just flipped, hitting my hand, the car, etc. Two infuriating things were further said to me, which I responded to with "JUST STOP, I don't want to hear the BS": 1. That the material was weak, so this was bound to happen (BULL; I've had the car for the past 5 years since new, the material was not weak and there was a line of demarcation between a prior visit and the damage and again now) and 2. That the additional damage was good for my situation, such that more of the area would be repaired / replaced, again BULL).

Long story short, a couple days later SA calls to state that the repairman spent nearly 6 hours over two days on the door and that the dealer's cost was $500 (which it was, as I had spoken with the repairman while he was in the middle of working on my car before I left and that's what he said he quoted my SA - at which point I was taken aback, but knew I was not going to accept such a number form the dealer). Anyway, after the SA stated $500, he said he'd split same with me. I was very quiet, paused for some time and said $200 and we'll put it behind us, to which he agreed.

While it looks good in the photo, the edge is slightly off at some areas and the texture is not the same, which I'm not happy about, but I feel that the work done was the best that could've been (short of repairman spending even more time); the average person would give it a 100%, but I'd say about 93%.

Going to think REAL hard about returning for service in the future, which is not good as it's probably the best dealer in the area, but if I do, I'm taking MANY thorough pictures of my car inside and out upon drop off. A hassle, but no choice.

In sum, repair is possible.