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OP: Have you gone into the BMW Connected website and seen something like this? Does it say remote services active?
Plus, have you tried deleting the car on the phone app, and then adding it in again? You will need your BMW connected credentials. My app stopped seeing where my car was, and had wrong fuel and mileage info. Deleting on phone and re-entering is what I did to fix it.
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BMWCCA
Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon
Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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