Lol, no affiliation with BMW except for owning one. As a business owner, I try to look at every situation and determine a fair resolution. I even feel in this particular situation, considering his loyalty to the brand, this should have never been an issue and he should have been taken care of. I was simply trying to find a logical reason they would even put up a fight and that's the only thing I could think of
I just think at some point there is a distinction made between what's considered normal wear and tear and what's not. It sucks when you're on the bad end of that for such a petty thing considering the cost of the car and all the money they make on the other services