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Best brand customer service you've experienced.
Whenever I have taken our Mercedes in for service it’s been different to BMW for my G20.
Sure Mercedes claim they can source any part for any model they’ve made. The vehicle gets checked against a spec sheet to check it’s working as it should.
VAG (VW and Audi Group). I can say I have never had a satisfactory customer experience.
Acura have been okay.
BMW falls short in many ways of the Mercedes consistent experiences. Although once upon a time there was a great service manager and he went on to work for Porsche.
What have been your best non-BMW experiences?
Do you think certain brands fair better? Or get it right?
It’s not just about being ignored, car being damaged in their care, going above and beyond.. getting it right first time.. so feel free to share your thoughts.
I’m interested in main/franchise dealer experiences. Not your local friendly Scotty Kilmer.
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