Quote:
Originally Posted by chassis
How would you compare the scenario you described above, where the customer is responsible for the service he/she receives, with a 5-star hotel?
|
I'm not sure what the question here is, so sorry if my reply isn't on point.
I've never received 5 star service at any dealer for sale or service, nor at a 5 star hotel either. I've given 5 star reviews on google etc, but none have been flawless or genuine if I were to assess it absent my efforts to make it so. I've watched people deal with the same providers as me using their own approach get worse service, and walk away with a lower opinion of the provider. It's not hard to get 3 star service in a 5 star business if you are a dick, or don't speak up promptly or correctly when something is wrong, and then give an honest opportunity for them to correct it.
In an attempt to add to the intended question, the best overall experience I've received from a car dealer was at a Lexus, buying a used (non-Lexus) car. The salesman was new to that location, he had recently sold at Mercedes. He didn't seem to care he was selling me a $24K used car, still treated me great. He was exactly the way I'd be if I went into car sales in his approach.