[jmg]

I purchased a Carvana car a few months ago and had a horrible experience with them trying to put lipstick on a pig. They were totally incompetent. I eventually figured out that they do not have staff mechanics. Repairs are outsourced to independent shops and so they have no incentive to get the repairs done in a timely manner. The shop found an aftermarket part they ahd to replace, and it was backordered. Instead of completing the inspection, they waited two weeks for the part to arrive before they inspected the rest of the car and discovered it needed a new clutch. I canceled my order.

I think you CAN get a decent car from Carvana, but if you hit any snags, they suck. I will say that every single CS rep I spoke to were very nice. They just had very little oversight on the process, so they were there to basically help with paperwork and were as lost as I was when things went south.