|
02-10-2016, 03:45 PM | #1 |
Colonel
283
Rep 2,250
Posts |
BMW Assist Enrollment Suspended on Cars 4+ Years Old!?
So this is a new one…
Forgot my BMW Remote iPhone app password and been meaning to call BMW to reset same. Got around to doing so this past weekend, but learned that the BMW Assist plan is required for the app to work which I didn’t previously know. Nevertheless, the telephone rep told me that BMW suspended BMW Assist enrollment and re-enrollment on cars 4+ years old. I asked why and the rep didn’t know. I asked when the suspension will be lifted and she didn’t know same either. BMW portrays and advertises safety as paramount, yet suspended BMW Assist renewal - which automatically calls emergency services after an accident, need be - on older cars with no notice to owners. Anyone come across this? Last edited by dbs600; 02-22-2016 at 04:46 PM.. |
02-13-2016, 09:54 AM | #2 | |
Lieutenant Colonel
352
Rep 1,684
Posts |
Quote:
You should really blame BMW for not securing deals that would prevent this situation. In a way, this is really an amazing development. Rather than telecoms having to support old tech, they are telling their subscribers to take a hike. In the end, not having to support old tech like 3G will exponentially increase new capabilities of future systems. Having to support old tech is an albatross that the telecoms have dodged. Can any one say class action? |
|
Appreciate
0
|
02-13-2016, 11:43 AM | #3 |
Colonel
283
Rep 2,250
Posts |
Thanks for this.
A retrofit should've been fast-tracked and launched before any suspension at no cost. Our cars were marketed and advertised with these features, and cars that renewed prior to year-end still have service and there was no prior notice. If truly a matter of the technology no longer being supported, you'd think they'd allow these important safety features to continue until the technology is actually terminated, and reimburse customers on a prorated basis thereafter, but no, people continue to have these services if they renewed prior to year-end. Last edited by dbs600; 02-22-2016 at 10:30 PM.. |
Appreciate
0
|
02-14-2016, 09:41 PM | #4 |
New Member
2
Rep 15
Posts |
I just ran into this problem. I attempted to contact BMW assist through the button on the top of the car and instead reached a 911 operator. I then called BMW and was told the program was no longer available for my 2012 750. Is there any third party (such as google) that can offer some of the services, or is it just a lost cause. This makes me angry enough that I am thinking about buying a new car (not BMW). I am guessing there is no info about a retrofit. Any suggestions?
|
Appreciate
0
|
02-15-2016, 03:14 AM | #5 | |
Lieutenant Colonel
352
Rep 1,684
Posts |
Quote:
BMW needs to hire a bloody attorney and seek an injunction to stop the telecoms from no longer supporting 3G. My God BMW, are you going to wait for a tombstone before you get off your collective ars and stop these free loading telecoms from killing your customers --- literally? Which one of us is going to be the first casualty where our super tech cars cannot phone home to report the accident? ARE YOU LISTENING BMW??? Stop this nonsense now and tell us your bloody plan. Note to BMW: you need to come up with a plan and tell us about it before the herds of American lawyers start smelling blood and go for your jugular BMW. Oh, wait silly me. I just read the fine print. It says "BMW assist will only work for the first year of ownership for your 2015." Oh, gee this changes everything----not! THIS IS ABSURD! |
|
Appreciate
0
|
02-16-2016, 01:11 AM | #6 |
Colonel
283
Rep 2,250
Posts |
Thanks for this info.
A retrofit should've been fast-tracked and launched before any suspension at no cost. Our cars were marketed and advertised with these features, as stated. Cars that renewed prior to year-end still have service and there was no prior notice. Anyone know if we can program the SOS button to dial 911? Last edited by dbs600; 02-22-2016 at 11:22 AM.. |
Appreciate
0
|
02-16-2016, 01:44 AM | #7 |
Colonel
283
Rep 2,250
Posts |
|
Appreciate
0
|
02-16-2016, 11:24 AM | #8 |
New Member
2
Rep 15
Posts |
I have no idea what happened to the reprogramming of the button. It must have happened at the same time the connected drive menu item did away with messages from BMW. I now have a screen that says contact BMW and when I press select I only have a 0 on the screen. Given BMW's silence I am doubting there will be a work around. I assume I have lost messages how to avoid traffic jams and directions to go on different routes. My online research tells me "Google Maps" has some of this information but it will not show up on my navigation screen. I do not know if I have lost other nav functions. I guess they will show up when I attempt to use them.
|
Appreciate
0
|
02-17-2016, 09:33 AM | #10 | |
Colonel
283
Rep 2,250
Posts |
Quote:
Last edited by dbs600; 02-22-2016 at 04:47 PM.. |
|
Appreciate
0
|
02-17-2016, 04:44 PM | #11 |
New Member
2
Rep 15
Posts |
I just pushed the SOS button with the phone turned off and in the house. I received the message that the call was being established and then I connected with a 911 operator. I always thought that the message as to establishing the call was through a satellite, but I am not positive. What I do know is the call is not going through my cell phone. Any more thoughts?
|
Appreciate
0
|
02-17-2016, 06:21 PM | #13 | |
Colonel
283
Rep 2,250
Posts |
Quote:
I called BMW Customer Service and a BMW 'Genius' confirmed that having the SOS button call 911 is possible on non-US cars, but he was unable to state why or how a US car is able to do same. In light of BMW’s decision to discontinue BMW Assist on 2014 and older model year cars, we must figure out how to program our cars so the SOS button calls 911 directly... Last edited by dbs600; 02-22-2016 at 11:22 AM.. |
|
Appreciate
0
|
02-17-2016, 07:22 PM | #14 |
New Member
2
Rep 15
Posts |
I travel between Salt Lake and La Quinta, Ca, several times a year. I go across the Mojave in areas where there is no cell reception at all. I will try the SOS button to see what happens on my next trip. If it connects it will have to be through a satellite relay. I will post the results of my trip about the middle of March.
|
Appreciate
0
|
02-17-2016, 09:08 PM | #15 | |
Colonel
283
Rep 2,250
Posts |
Quote:
Did you purchase your car new or used? Is it a US or a CAN car? Cheers! |
|
Appreciate
0
|
02-18-2016, 12:05 AM | #16 |
New Member
2
Rep 15
Posts |
Bought it new in Salt Lake City at the BMW dealer. How would I know if it was US or Canadian. It was on the showroom for at least two months. This is really interesting.
|
Appreciate
0
|
02-18-2016, 12:17 AM | #17 | |
Colonel
283
Rep 2,250
Posts |
Quote:
http://www.bmwusa.com/standard/conte...eoverride=true I receive the following: Year: 2011 Make and Model: BMW 750LI XDRIVE US Yours may be followed by "CAN", not "US". Thanks again. |
|
Appreciate
0
|
02-18-2016, 01:22 PM | #18 |
New Member
2
Rep 15
Posts |
When I entered the VIN I received the following:
Year: 2012 Make and Model: BMW 750Li xDrive Sedan No indication of US or Canada origin Last edited by sgcrockett1; 02-18-2016 at 01:23 PM.. Reason: grammar |
Appreciate
0
|
02-18-2016, 02:05 PM | #20 |
Colonel
283
Rep 2,250
Posts |
Interesting; thanks for all your troubleshooting!
So yours is a US model, like mine, but one year newer. Curious how yours is able to dial 911 from the SOS button. While such functionality in place of BMW Assist would satisfy me, many out there who've lost all other BMW Assist functionality will still be upset regardless, no doubt. If you ever learn how your car is able to dial 911 from the SOS button, please let us know; would be a major contribution to the forums! |
Appreciate
0
|
02-19-2016, 11:16 PM | #21 | |
Plenipotentiary
2616
Rep 3,046
Posts |
Quote:
How is it reprehensible on BMW's part that AT&T is shutting down 2G & 3G networks? They introduced new hardware before the announcement was made. Just because no hardware resolution is officially available doesn't mean they don't exist. Some cars will be easier than others. The question is, how much would an affected party be willing to pay? $300-$500? Over $2000? The mention of lawsuits is pretty disgusting and only renews the typical frivolous litigation stereotype that exists. The agreement between the parties is no less than solid and precedent in the matter has been established by the courts. Binding arbitration with AAA as the Arbitrator is as far as it would go. Every car I've had since these services were introduced have been equipped with it and I've used it precisely Zero times. How will we ever survive without it? |
|
Appreciate
0
|
02-20-2016, 03:25 PM | #22 | |
Colonel
283
Rep 2,250
Posts |
Quote:
Legalese does not absolve BMW, and if you would’ve taken a moment to read the posts above, you’d see how this is on BMW, especially since our vehicles are able to dial 911, but BMW restricts same, even in light of BMW Assist suspension. In fact, the FCC requires all cell phones – those not connected to a plan included – to be able to dial 911, our cars being no different. Safe travels. Last edited by dbs600; 02-22-2016 at 10:38 PM.. |
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|