New CPO purchase, found front bumpers been painted

[BootlegBurton]

Long time listener, first time poster-

Searched for the perfect 750 and found it 12 hours away at a michigian BMW dealer as a CPO car. Had all the options and colors i wanted. Metalic white with mocha interior, flatline trim, ceramic controls. Stunning car.

Asked them about 50 times if theres ever been ANY paint work done, and was always answered with a stern no.

I fly into the dealer, inspect the car after traveling all day, request the CPO paper work, sit them down and specifcally go over the body repair section where there is nothing noted as repaired.

Drive it home 12 hours, runs and rides 100% but the next moring, i can see the front left of the front bumper has been repaired, and not well. The color is a like a single shade off, so i start investigating. I find tape marks, tiny bits of over spray and sanding marks under the paint.

Im not a certified tech and it took me a couple minutes to find these defect, so im not really interested in hearing that they couldnt tell.

What are my options here?

Super upset with myself as i paid a premium for a CPO car avoid this exact thing.

[Markr]

Is there such thing as an exchange period with CPO, whereby you can return it for any reason within a certain number of days, otherwise you are into a misrepresentation dispute (do you have any of the correspondence by email, so you have hard evidence and not just verbally)

[BootlegBurton]

The only thing i have in writing is the CPO packet that has nothing noted on the body repair section.

[750LiBeemer]

Originally Posted by BootlegBurton

The only thing i have in writing is the CPO packet that has nothing noted on the body repair section.

Sounds like a similar situation.

Back in the day I was in the market for a F02 at a bmw dealership.

They told me the car fax was clean with no accidents.
I put a deposit down.

Later on when I read the car fax it stated the car had damage done to the front fender.

I called the salesman, gave him a piece of my mind, called him a shady crook and got my deposit back.


Always do your research before signing anything. Although not ideal, spend a lot of time look at each angle of the car, press every single button on the inside multiple times, bring an independent mechanic so they can look under the engine, etc...

Sounds like they pulled a quick one on you. Call them and threaten to write them a terrible review, call bmw of NA.

[13M5F10]

Originally Posted by BootlegBurton

Long time listener, first time poster-

Searched for the perfect 750 and found it 12 hours away at a michigian BMW dealer as a CPO car. Had all the options and colors i wanted. Metalic white with mocha interior, flatline trim, ceramic controls. Stunning car.

Asked them about 50 times if theres ever been ANY paint work done, and was always answered with a stern no.

I fly into the dealer, inspect the car after traveling all day, request the CPO paper work, sit them down and specifcally go over the body repair section where there is nothing noted as repaired.

Drive it home 12 hours, runs and rides 100% but the next moring, i can see the front left of the front bumper has been repaired, and not well. The color is a like a single shade off, so i start investigating. I find tape marks, tiny bits of over spray and sanding marks under the paint.

Im not a certified tech and it took me a couple minutes to find these defect, so im not really interested in hearing that they couldnt tell.

What are my options here?

Super upset with myself as i paid a premium for a CPO car avoid this exact thing.

I'd call the GM and see if they'll repair the bumper back to BMW specs or discount it further.

My CPO had the rear bumper replaced when the original owner hit the garage. BMW still CPO'd if. Not sure what the rules are on that but I assumed since they did the repairs and replacement, they were able to CPO the car. Didn't bother me as I got a nice discount.

[BootlegBurton]

Originally Posted by 750LiBeemer

Sounds like a similar situation.

Back in the day I was in the market for a F02 at a bmw dealership.

They told me the car fax was clean with no accidents.
I put a deposit down.

Later on when I read the car fax it stated the car had damage done to the front fender.

I called the salesman, gave him a piece of my mind, called him a shady crook and got my deposit back.


Always do your research before signing anything. Although not ideal, spend a lot of time look at each angle of the car, press every single button on the inside multiple times, bring an independent mechanic so they can look under the engine, etc...

Sounds like they pulled a quick one on you. Call them and threaten to write them a terrible review, call bmw of NA.

Yea im going to see what they will do, which is probably nothing. Super annoying because i walked away from 4 or 5 G series because of this exact reason.

Im having a hell of a time finding the expectations of a CPO car in formal BMW writing.

[Lawguy]

I’m sorry you’re in this spot. I have flown to purchase several cars (with long drives home) and always worry that despite the best due diligence, something like this can obviously happen.

I think you need to first decide what you hope/want the remedy to be. Obviously, if you flew to get it and drove 12 hours home, I doubt returning to them just for a repair is high on the list. Are you hopeful to get out of the deal, or do you just want some cash back? I have seen cars listed for BMW and MB listed as CPO which have “minor damage” listed on a CarFax. I’ve never studied the CPO warranty in detail (despite having just bought a CPO BMW - LOL) but I tend to think minor damage isn’t disqualifying.

I think you need to call and get salesman’s email, the sales manager’s email and the general manager’s email and write them to explain the situation. If you want to return it, tell them. If you think you should get some sort of compensation, tell them you wish to take to your local certified BMW repair facility, get an estimate and submit it to them, with a demand they pay it. And refund another thousand or two for your time. Not sure if they do the extra, but they might.

I would tell them that if the issue isnt timely resolved, you will escalate the matter to include contacting their local BBB, as well as leaving negative (but truthful) reviews on Google, Yelp and all other social media sites. Trust me - they hate such.

And if you really want, tell them you would prefer not to refer this matter to legal counsel, but in addition to the negative reviews, you’ll seek legal counsel for breach of contract, fraud and violation of the state’s consumer protection statues, as well as filing a complaint with their state’s attorney general’s office.

I would presume all of that should get their attention.

[BootlegBurton]

Originally Posted by Lawguy

I’m sorry you’re in this spot. I have flown to purchase several cars (with long drives home) and always worry that despite the best due diligence, something like this can obviously happen.

I think you need to first decide what you hope/want the remedy to be. Obviously, if you flew to get it and drove 12 hours home, I doubt returning to them just for a repair is high on the list. Are you hopeful to get out of the deal, or do you just want some cash back? I have seen cars listed for BMW and MB listed as CPO which have “minor damage” listed on a CarFax. I’ve never studied the CPO warranty in detail (despite having just bought a CPO BMW - LOL) but I tend to think minor damage isn’t disqualifying.

I think you need to call and get salesman’s email, the sales manager’s email and the general manager’s email and write them to explain the situation. If you want to return it, tell them. If you think you should get some sort of compensation, tell them you wish to take to your local certified BMW repair facility, get an estimate and submit it to them, with a demand they pay it. And refund another thousand or two for your time. Not sure if they do the extra, but they might.

I would tell them that if the issue isnt timely resolved, you will escalate the matter to include contacting their local BBB, as well as leaving negative (but truthful) reviews on Google, Yelp and all other social media sites. Trust me - they hate such.

And if you really want, tell them you would prefer not to refer this matter to legal counsel, but in addition to the negative reviews, you’ll seek legal counsel for breach of contract, fraud and violation of the state’s consumer protection statues, as well as filing a complaint with their state’s attorney general’s office.

I would presume all of that should get their attention.

Honestly, at this point, all i really want is a proper repair. Im such an idiot, this is far from my first time from buying cars. I should have done a better job at looking.

But i was buying a CPO car to avoid any shadyness. I guess thats just not possible buying used cars.

[jarsdad1]

My CPO f10 had a bumper repaint. It was a horrible job. The paint color was very close, but the application was bad. Probably done by an independent, non BMW recommended. Dealer had it repainted.
Push hard. IYould should force the dealer to fix the problem. Then you should look up local paint shops that are BMW recommended, get estimates, then have the one you chose do the work send the bill to your dealer. Have the dealer reimburse you for a rental.

[BootlegBurton]

Originally Posted by jarsdad1

My CPO f10 had a bumper repaint. It was a horrible job. The paint color was very close, but the application was bad. Probably done by an independent, non BMW recommended. Dealer had it repainted.
Push hard. IYould should force the dealer to fix the problem. Then you should look up local paint shops that are BMW recommended, get estimates, then have the one you chose do the work send the bill to your dealer. Have the dealer reimburse you for a rental.

Thats my plan. Im going to call BMW NA tomorrow and see what their expectations are for paint and dealers responsibility to disclose repairs. Then im probably going to call the dealer it originally was bought and serviced at. Lastly, ill call the dealer i bought it from.

[Markr]

I would call the dealer you purchased from first, as you contract is with them. Save BMW NA for escalation..

[BootlegBurton]

Originally Posted by Markr

I would call the dealer you purchased from first, as you contract is with them. Save BMW NA for escalation..

We reached out to BMW NA, only because the dealer already lied to our face about 30 times in regards to there being paint work done. Also, they didnt provide a car fax. Was listed as a 1 owner car, but in fact has had 2 owners after i paid for the carfax myself after seeing the bumper paint work.

It was also listed as alpine white but is actually mineral white, but we identified that early in the process.

Point being, this dealer has no credibility with me and if i can avoid talking to them ever again, id be happy.

[Al Pinã]

Originally Posted by BootlegBurton

We reached out to BMW NA, only because the dealer already lied to our face about 30 times in regards to there being paint work done. Also, they didnt provide a car fax. Was listed as a 1 owner car, but in fact has had 2 owners after i paid for the carfax myself after seeing the bumper paint work.

It was also listed as alpine white but is actually mineral white, but we identified that early in the process.

Point being, this dealer has no credibility with me and if i can avoid talking to them ever again, id be happy.

Sorry to hear the mess you're going through. I had a similar situation with an Executive Demo 750i we picked up a few years ago. Learned a valuable lesson that most dealerships are total scumbags when it comes to being honest and forthright about the cars they sell. My particular car was in the shop for over 135 days the first year we had it for one thing or another. Spent months going back and forth with BMWNA to no avail. The best they offered was 1 month payment credit, which really felt like a slap in the face to be honest.

Hopefully things work out better for you!

[BootlegBurton]

Originally Posted by ALPINA_DREAMS

Sorry to hear the mess you're going through. I had a similar situation with an Executive Demo 750i we picked up a few years ago. Learned a valuable lesson that most dealerships are total scumbags when it comes to being honest and forthright about the cars they sell. My particular car was in the shop for over 135 days the first year we had it for one thing or another. Spent months going back and forth with BMWNA to no avail. The best they offered was 1 month payment credit, which really felt like a slap in the face to be honest.

Hopefully things work out better for you!

I appreciate it. Just a bad feeling all around. What were they not truthful about?

On the other hand, the car is amazing and 99% of people wouldnt know, so its not the end of the world, its just not right.

[Al Pinã]

Originally Posted by BootlegBurton

I appreciate it. Just a bad feeling all around. What were they not truthful about?

On the other hand, the car is amazing and 99% of people wouldnt know, so its not the end of the world, its just not right.

I too found overspray and other signs of a repaint on both sides of the front bumper a few days after I got it home. Other stuff, like the seat track being loose on the driver side made me think it was in a collision. Of course, if one of the managers at the dealership crashed it, they could easily have it repaired without reporting it, which is what I think happened.

[KK22]

Always, always get an independent carfax. I bought the package of 3 or 4 carfaxes and only needed to use the one on buying the G12. No incidents and I double checked with the dealer on the warranty. They're called stealerships for a reason!

[BootlegBurton]

So BMW NA told me to kick rocks, the dealership offered 300$ for a repair which is a slap in the face, but ill take what i can get.

This whole deal just reiterates that all used car sales people are the scum of the earth, even if they are apart of BMW and CPO program is just a way to pay a crap load of money for a warranty but doesnt actually hold the car to any higher standard then a normal state inspection.

Shame on me for expecting more and letting my gaurd down. Im fully over this entire deal, i still love the car and im done thinking and complaining about this.

Thanks to all that have chimed in. Sorry to everyone in here with similar situations.

[750LiBeemer]

Originally Posted by BootlegBurton

So BMW NA told me to kick rocks, the dealership offered 300$ for a repair which is a slap in the face, but ill take what i can get.

This whole deal just reiterates that all used car sales people are the scum of the earth, even if they are apart of BMW and CPO program is just a way to pay a crap load of money for a warranty but doesnt actually hold the car to any higher standard then a normal state inspection.

Shame on me for expecting more and letting my gaurd down. Im fully over this entire deal, i still love the car and im done thinking and complaining about this.

Thanks to all that have chimed in. Sorry to everyone in here with similar situations.

Bmw isn't exactly know for their outstanding customer service. One of the many reasons why I won't buy another bmw ever again

[jarsdad1]

Originally Posted by BootlegBurton

So BMW NA told me to kick rocks, the dealership offered 300$ for a repair which is a slap in the face, but ill take what i can get.

This whole deal just reiterates that all used car sales people are the scum of the earth, even if they are apart of BMW and CPO program is just a way to pay a crap load of money for a warranty but doesnt actually hold the car to any higher standard then a normal state inspection.

Shame on me for expecting more and letting my gaurd down. Im fully over this entire deal, i still love the car and im done thinking and complaining about this.

Thanks to all that have chimed in. Sorry to everyone in here with similar situations.

Personally, I wouldn't stop here. If the CPO document that says there was no paintwork and you relied in that for your purchase decision, I would raise that as an issue. This dealership is thumbing its nose at you because you are not local and probably won't be back for service, parts or another vehicle purchase.

[GnatGoSplat]

When I researched buying a CPO last year, there was nothing preventing previously wrecked cars from being CPO'd. There is nowhere on a CPO checklist to say whether a car has or hasn't been repainted. There is a small blank for body repair history, but it would require the bodywork show up in BMW's system which it wouldn't if a previous owner had a 3rd party repair it.

Everything else dealing with the body just gets a checkbox for "Meets BMW standards".

The only thing I felt like you really get from CPO is the 1yr warranty extension that only really covers freak catastrophic failure. Many of the parts most likely to fail are excluded. Other than that, I feel like the normal cautions of buying used applies to CPO as non-CPO.

Normally, I would recommend someone find a good PPI place (based on Yelp/Google reviews) local to the dealer and ask them to take it there. It'll cost up to a couple hundred dollars, but worth it to weed out cars with bad prior bodywork. It's definitely prevented me from buying some. However, last time there was a 750i I really wanted to buy, the dealer sold the car to someone else between the time I agreed to buy it and the date of the appointment, despite having paid a $1000 deposit (thanks a lot, BMW of Tulsa). Still really sore about it because 4 months later, I still haven't found anything that comes remotely close to that one.

[Markr]

Maybe a carrot and stick approach would work, ie. pay for the fix to bring it up to the condition expected of a car of this age, as they should have done, or you will name and shame them on this forum, just as GnatGoSplat has just done ref BMW of Tulsa.

I searched this forum for any common issues before I purchased and joined, so sure many others do the same. If I read a bad review of a dealer on a forum like this, I would certainly take extra care when checking a vehicle out.

[dc5525]

Originally Posted by ALPINA_DREAMS

I too found overspray and other signs of a repaint on both sides of the front bumper a few days after I got it home. Other stuff, like the seat track being loose on the driver side made me think it was in a collision. Of course, if one of the managers at the dealership crashed it, they could easily have it repaired without reporting it, which is what I think happened.

If you love the car, feel like you got a good deal on it all things being equal vs. fact it may have had less than acceptable body work...I would just let it go. Plus i am pretty sure an accident only goes reported if someone reports it in the first place. Probably happened when then previous owners 16 year old son got a hold of it trying to park it in garage for the first time! Enjoy your ride!