Digtial Key Issues iPhone 15pro

TJM2 · 10-05-2023, 08:19 AM

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Has anyone had issues setting up the Digital key with the iPhone 15Pro?

I had my previous iPhone setup with no issues, but can not figure out why I can't get the new one set up.

AlteBMW · 10-05-2023, 08:25 AM

Quote:

Originally Posted by TJM2

Has anyone had issues setting up the Digital key with the iPhone 15Pro?

I had my previous iPhone setup with no issues, but can not figure out why I can't get the new one set up.

Did you delete the old key? Assuming your old phone was the master, it needs to get deleted in the car. Then the new one can be set up in the app. I have idrive 8.5 which has a "replace phone" menu item but I found that doesn't work. I had no trouble after deleting my old phone.

TJM2 · 10-05-2023, 10:46 AM

I did delete the old master key before trying. Still can not set it up on the 15pro.

rollingtaser · 10-05-2023, 01:54 PM

ist there any specific error shown or when does it stop in the process?

AlteBMW · 10-05-2023, 03:20 PM

what is showing in the car and in the app? did you delete the key from your prior phone?

Caveno · 10-05-2023, 04:07 PM

I just got the 15 pro and set it up without a hiccup.

TJM2 · 10-05-2023, 05:42 PM

rollingtaser: the iPhone just says connecting and never connects, eventually says can not set up digital key.

AlteBMW: the app says set up digital key, it lets me go through the setup process, but never connects. If I go to digital key in iDrvie, it says it needs to be setup on BMW profile.

AlteBMW · 10-05-2023, 09:15 PM

If you haven’t already there are some things to try
1. In idrive there may be a setting under digital key to “reset system”. 2. Reboot idrive by holding down the volume button for 70 seconds. 3. Reboot your phone. There’s a sequence of button presses for that. I think it’s a quick volume up volume down then press and hold the button on the right. If alll that fails I just don’t know.

rollingtaser · 10-06-2023, 04:11 AM

if AlteBMW's tips don't work try with another phone. then you could get a hint on where the issue is, car/phone.

if that doesn't work: tell the dealer to pair it

TJM2 · 10-06-2023, 08:10 AM

I was able to get it to pair finally.

I called BMW Genius- They questioned me a bit if I was the primary user of the vehicle. They had me reset iDrive and they still couldn't figure out why it was not allowing me to connect.

The genius told me to please hold she was checking some things and then my iDrive popped up a message that said your vehicle is currently being prepared for activation and to make sure my phone has an online connection- and it let me set up the Digital Key.

When the genius came back, she said she is not sure why it connected, but I am assuming she did something.

Thanks for your suggestions!

10-05-2023, 08:19 AM	#1
TJM2 New Member 3 Rep 28 Posts Drives: BMW M2 Competition Join Date: May 2019 Location: Chicago iTrader: (0)	Digtial Key Issues iPhone 15pro Featured on BIMMERPOST.com Has anyone had issues setting up the Digital key with the iPhone 15Pro? I had my previous iPhone setup with no issues, but can not figure out why I can't get the new one set up.
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10-05-2023, 10:46 AM	#3
TJM2 New Member 3 Rep 28 Posts Drives: BMW M2 Competition Join Date: May 2019 Location: Chicago iTrader: (0)	I did delete the old master key before trying. Still can not set it up on the 15pro.
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10-05-2023, 01:54 PM	#4
rollingtaser Second Lieutenant 110 Rep 290 Posts Drives: i7 M70, SL63 Join Date: Mar 2023 Location: CH iTrader: (0)	ist there any specific error shown or when does it stop in the process?
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10-05-2023, 03:20 PM	#5
AlteBMW Lieutenant Colonel 729 Rep 1,597 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	what is showing in the car and in the app? did you delete the key from your prior phone? __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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10-05-2023, 04:07 PM	#6
Caveno Private First Class 157 Rep 161 Posts Drives: 2016 750 Join Date: Jul 2023 Location: Florida iTrader: (0)	I just got the 15 pro and set it up without a hiccup.
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10-05-2023, 05:42 PM	#7
TJM2 New Member 3 Rep 28 Posts Drives: BMW M2 Competition Join Date: May 2019 Location: Chicago iTrader: (0)	rollingtaser: the iPhone just says connecting and never connects, eventually says can not set up digital key. AlteBMW: the app says set up digital key, it lets me go through the setup process, but never connects. If I go to digital key in iDrvie, it says it needs to be setup on BMW profile.
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10-05-2023, 09:15 PM	#8
AlteBMW Lieutenant Colonel 729 Rep 1,597 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	If you haven’t already there are some things to try 1. In idrive there may be a setting under digital key to “reset system”. 2. Reboot idrive by holding down the volume button for 70 seconds. 3. Reboot your phone. There’s a sequence of button presses for that. I think it’s a quick volume up volume down then press and hold the button on the right. If alll that fails I just don’t know. Last edited by AlteBMW; 10-05-2023 at 10:16 PM..
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10-06-2023, 04:11 AM	#9
rollingtaser Second Lieutenant 110 Rep 290 Posts Drives: i7 M70, SL63 Join Date: Mar 2023 Location: CH iTrader: (0)	if AlteBMW's tips don't work try with another phone. then you could get a hint on where the issue is, car/phone. if that doesn't work: tell the dealer to pair it
	Appreciate 0 Quote

10-06-2023, 08:10 AM	#10
TJM2 New Member 3 Rep 28 Posts Drives: BMW M2 Competition Join Date: May 2019 Location: Chicago iTrader: (0)	I was able to get it to pair finally. I called BMW Genius- They questioned me a bit if I was the primary user of the vehicle. They had me reset iDrive and they still couldn't figure out why it was not allowing me to connect. The genius told me to please hold she was checking some things and then my iDrive popped up a message that said your vehicle is currently being prepared for activation and to make sure my phone has an online connection- and it let me set up the Digital Key. When the genius came back, she said she is not sure why it connected, but I am assuming she did something. Thanks for your suggestions!
	Appreciate 0 Quote