Bimmer Plug awful

[reasley00]

I recently got an M2C and my wife wanted to get me
a couple of things for the car and noticed Bimmer Plug came up when searching for parts. I ordered some new emblems and center caps for my car and also some carbon fiber eyelids.
I received the new emblems for my hood and trunk and also new center caps but not the eyelids as i wasn't sure when those would come in. There was no email about the process of how long it would take.
I haven't had time to pull the hood emblem out until a week ago and noticed the pegs were not the same on the hood as what I received from them. I asked for an exchange or credit for the hood and trunk emblem if i am able to get something different.
I've emailed them numerous times and it has been an absolute nightmare. The response in email is lacking and i have to email a second time for a response back.
They sent me a link about returns and refund policy and i am out of the 7 day window.
Not sure if anyone has handled anything with them and i should've done my research prior to purchasing anything from them.
My wife is really upset about the whole ordeal as we made a purchase thinking it would go smoothly and it has been exhausting.
Does anyone have any websites you all use to get parts?
Thank you in advance and sorry if this post is long.

[aktif8]

They look legit, but sadly they are largely scammy. I had to dispute a charge on my cc with them in order to get my $ back. IND, x-ph, Euroklasse - to name a few - are legit vendors.

[KevinC]

I'd never heard of these guys before. Just looked at the website - looks like a couple of flat brim vape bros setting up a "business" selling sketchy "mods".

Just dispute the charge with your CC company and move on, lesson learned. Don't trust anyone who's not a mainstream vendor that has an established track record.

[eff32fl]

Thanks for the heads up. I was about to order some items from them. I'll pass now!

[paquet]

I'm sorry you had a shit experience.
KevinC's description "flat brim vape bros" has me laughing.

Yeah I'd dispute with my CC company.
ECS Tuning has been good to me, as have BimmerWorld

[540iSUP]

All the above mentioned, plus:
FCP Euro
Turner Motorsports (now ECS)
Bavauto (now ECS)
Vargas Turbo Technologies
Kies Motorsports
Autoteknik
RW Carbon
Get BMW parts
URO tuning

[nosam1g]

bro you to .. i ordered two exhaust tips at the beg of july they came 3 weeks later.. not only that .. 1 didnt fit and 1 of the carbon is off and looks faded to the other one. They are definitely buying from somewhere else and then re shipping it to the buyer and marking up the price on their website.
Worst part is i got a return approved to ship back from the defective parts .. and its been 3 weeks and i still havent got a refund .. and the guy is telling me hes going to charge me for a 25% restock fee ... wtf from defective parts ... shit is beyond terrible ... worst service i ever experienced shady people

[Aleo.]

Business is very shady. If you’re going to inspect the parts then do it right. Prices are ridiculously stupid and doesn’t fit correctly. Also if you’re going to return their item they’re going to reply with the “oh it’ll fit” or “please send pictures” just to make it harder for you to return.

[Bimmer.Plug]

Originally Posted by reasley00

I recently got an M2C and my wife wanted to get me
a couple of things for the car and noticed Bimmer Plug came up when searching for parts. I ordered some new emblems and center caps for my car and also some carbon fiber eyelids.
I received the new emblems for my hood and trunk and also new center caps but not the eyelids as i wasn't sure when those would come in. There was no email about the process of how long it would take.
I haven't had time to pull the hood emblem out until a week ago and noticed the pegs were not the same on the hood as what I received from them. I asked for an exchange or credit for the hood and trunk emblem if i am able to get something different.
I've emailed them numerous times and it has been an absolute nightmare. The response in email is lacking and i have to email a second time for a response back.
They sent me a link about returns and refund policy and i am out of the 7 day window.
Not sure if anyone has handled anything with them and i should've done my research prior to purchasing anything from them.
My wife is really upset about the whole ordeal as we made a purchase thinking it would go smoothly and it has been exhausting.
Does anyone have any websites you all use to get parts?
Thank you in advance and sorry if this post is long.

Hey reasley00,

It's Kevin, the owner of Bimmer Plug. Thank you for your order and initial trust; and I apologize for the not so good experience you've had with my business. Moving forward, we have made exceptions for returns and it looks like in your situation, we can definitely honor an exchange / return for the roundels that don't fit. Please contact us via email at support@bimmerplug.com, with your order # and mention that you were from BimmerPost, and we will help you get situated ASAP.

Looking forward to hearing from you.

Kevin

[1BAD4DR]

I Too purchased the projector logo floor lights from Bimmer Plug and the harness would not connect into the lights connector. Complete garbage I had to fiddle with them 10-15 mins each for them to connect. Then one of the lights flicker when opening the door. Trash products I’m out couple hundred bucks. Never buying from them again.

[Bimmer.Plug]

Hey 1BAD4DR,

I am sorry to hear about your poor experience with the projector logo floor lights. It sounds like you had some difficulty connecting the harness to the lights and also experienced flickering with one of the lights. It is unfortunate that you had this experience with the product Please contact us via email at support@bimmerplug.com, with your order # and mention that you were from BimmerPost, and we will help you get situated ASAP.

Looking forward to hearing from you.

Anthony
Bimmer Plug Customer Experience Team

[Stück]

Originally Posted by Bimmer.Plug

Hey reasley00,

It's Kevin, the owner of Bimmer Plug. Thank you for your order and initial trust; and I apologize for the not so good experience you've had with my business. Moving forward, we have made exceptions for returns and it looks like in your situation, we can definitely honor an exchange / return for the roundels that don't fit. Please contact us via email at support@bimmerplug.com, with your order # and mention that you were from BimmerPost, and we will help you get situated ASAP.

Looking forward to hearing from you.

Kevin

I'm still waiting for my $437.06 refund, order #6642 from 8-25-22.

You shipped counterfeit / knockoff product that wasn't even the same spoiler style pictured in the item listing. It's been returned to you in as-new condition with the return shipping label you provided.

[Ivilla035]

Originally Posted by aktif8

They look legit, but sadly they are largely scammy. I had to dispute a charge on my cc with them in order to get my $ back. IND, x-ph, Euroklasse - to name a few - are legit vendors.

Euroklasse is legit. Highly recommend for San Diego area, but also for ordering parts. They helped me install a bunch of stuff on my 340 at the shop.

[Bimmer.Plug]

Hello Stuck,

Thank you for bringing this to our attention.

We have received the returned PSM High Kick Carbon Fiber Trunk Spoiler for the BMW F90 M5 & G30/G38 5 Series on December 15th, and we have processed the reshipment.

If you no longer wish to receive the item, we can process a refund for you.

Please let us know if you would like to proceed with the refund or if you have any further questions.

Anthony
Bimmer Plug Customer Experience Team

[armoredsaint]

their customer service is about as good and honest as Mode Carbon. Rebranded cheap Alibaba or eBay junk.

[Stück]

Originally Posted by Bimmer.Plug

Hello Stuck,

Thank you for bringing this to our attention.

We have received the returned PSM High Kick Carbon Fiber Trunk Spoiler for the BMW F90 M5 & G30/G38 5 Series on December 15th, and we have processed the reshipment.

If you no longer wish to receive the item, we can process a refund for you.

Please let us know if you would like to proceed with the refund or if you have any further questions.

Anthony
Bimmer Plug Customer Experience Team

No one ever asked for a "reshipment" much less one 40 days later.

You shipped counterfeit goods, and the wrong ones at that (listing photos and what showed up weren't even the same style spoiler)

I already purchased a Genuine product months ago from a legitimate vendor. Just refund my money.

[Bimmer.Plug]

Hello Stück,

We apologize for the inconvenience this may have caused.

We have processed a full refund for you for PSM High Kick Carbon Fiber Trunk Spoiler - BMW F90 M5 & G30 / G38 5 Series and it should be reflected in your account within 2-5 business days.

Anthony
Bimmer Plug Customer Experience Team

[G35POPPEDMYCHERRY]

lmfao yall smoking crack. just buy on dhgate or baba. yall so insecure that a fancy website will delude yall from buying china parts. everything is made in china.