Having issues with the eSIM on the 2023 760i

Stan RUDMAN · 01-20-2023, 02:37 PM

BMW is telling me that eSIM ONLY works with T-Mobile, but on the MyBMW app, you have a choice to use T-Mobile or AT&T as a provider. As my AT&T number is part of business plan I am not able to connect it. AT&T says if I get a Personal plan it should work, however, BMW is insisting that ONLT T-Mobile works on these cars....

So I called BMW genius and they said that both providers work...it is so confusing spending days being transferred back and forth between so many ..I gave up...anyone have thoughts or know anything abut this....

Stan RUDMAN · 01-20-2023, 02:41 PM

here is a great shot of my vehicle

AlteBMW · 01-20-2023, 08:55 PM

esim works with ATT. ut your bill will end up with 2 new numbers. One is for esim calls and the other, apparently, is for hot spot. Both ATT and BMW are woeful about esim information and training for their own people.

Game · 02-01-2023, 11:24 AM

Quote:

Originally Posted by AlteBMW

esim works with ATT. ut your bill will end up with 2 new numbers. One is for esim calls and the other, apparently, is for hot spot. Both ATT and BMW are woeful about esim information and training for their own people.

I can attest to this.

Beemer2018 · 02-01-2023, 10:36 PM

I have temporarily given up on the eSIM set up. I have Verizon as my provider and hopefully down the line I can set up the connection. I had the S Class before the 760, and it was a breeze to get the internet connection (AT&T) and did not require a new phone line. Having to pay a new phone line seems like extortion (in my humble opinion). I agree w the other commenter as I called AT&T and T mobile they gave me the run around than any practically useful solutions.

patrikr · 02-02-2023, 10:26 AM

Quote:

Originally Posted by Beemer2018

I have temporarily given up on the eSIM set up. I have Verizon as my provider and hopefully down the line I can set up the connection. I had the S Class before the 760, and it was a breeze to get the internet connection (AT&T) and did not require a new phone line. Having to pay a new phone line seems like extortion (in my humble opinion). I agree w the other commenter as I called AT&T and T mobile they gave me the run around than any practically useful solutions.

Really bad implementation that it requires an existing line with either TMO or AT&T. iDrive 7 hotspot didn't, it was similar to your MB experience; just sign up with AT&T and that was it.

I'm fortunate that I use T-Mobile so setting up the eSIM was straightforward.

AHall · 02-02-2023, 03:24 PM

Quote:

Originally Posted by AlteBMW

esim works with ATT. ut your bill will end up with 2 new numbers. One is for esim calls and the other, apparently, is for hot spot. Both ATT and BMW are woeful about esim information and training for their own people.

Are you paying for an additional line?

calbears · 02-03-2023, 10:44 AM

Quote:

Originally Posted by AHall

Are you paying for an additional line?

yes, you will pay for an additional line

seveneleven · 02-10-2023, 02:19 AM

I set up eSIM through T-Mobile but it doesn’t work at all. My TV is rendered useless because you can’t do anything on it till it’s connected to the internet. BMW & T-Mobile haven’t offered me any solutions just shrugged shoulders. Waiting to get an email back from bmw support within “10 business days”. I think the eSIM is going to end up getting recalled in all the G70s

Game · 04-29-2023, 09:25 AM

Quote:

Originally Posted by seveneleven

I set up eSIM through T-Mobile but it doesn’t work at all. My TV is rendered useless because you can’t do anything on it till it’s connected to the internet. BMW & T-Mobile haven’t offered me any solutions just shrugged shoulders. Waiting to get an email back from bmw support within “10 business days”. I think the eSIM is going to end up getting recalled in all the G70s

Did you ever get this resolved?

AlteBMW · 04-29-2023, 04:03 PM

I had all kinds of issues setting up esim with ATT. There is a real lack of information on how it works on the part of both ATT and BMW customer service. What finally worked for me was in the menu in the car, you to select the esim as the "mobile device" and then (at least on an iphone) the phone's bluetooth connection to "Accessory" and not to the bluetooth connection that has your VIN in it. Now I can use both Carplay and the esim. Nowhere is this explained. I would expect it works the same way with TMobile.

I also had tons of trouble setting up as my mobile number was still in the ATT system as tied to my prior car (that was totaled) and there was no way to fix that other than elevating the issue up the line at ATT customer service. They were actually very nice but at times just as frustrated as I was.

jack760 · 05-09-2023, 01:38 PM

Verizon is now showing up as one of the available carriers. I tried setting it up but got a message from Verizon that either my "account or vehicle is not eligible for Verizon's Unlimted + In-Vehicle Wifi Plan."

Anyone successful in setting theirs up with Verizon?

Lovin7er · 05-11-2023, 02:19 PM

Quote:

Originally Posted by jack760

Verizon is now showing up as one of the available carriers. I tried setting it up but got a message from Verizon that either my "account or vehicle is not eligible for Verizon's Unlimted + In-Vehicle Wifi Plan."

Anyone successful in setting theirs up with Verizon?

I too am having trouble setting up my Verizon eSim with the same message. I spent hours on the phone with BMW Assist, Genius and Verizon.

Conclusion, after having them all on the phone together is that Verizon says BMW has not downloaded the IMEI numbers into their system and that is the problem. I have no idea if this is the answer.

I have a ticket out with BMW Assist to try to get this fixed.

jack760 · 05-11-2023, 02:27 PM

Quote:

Originally Posted by Lovin7er

I too am having trouble setting up my Verizon eSim with the same message. I spent hours on the phone with BMW Assist, Genius and Verizon.

Conclusion, after having them all on the phone together is that Verizon says BMW has not downloaded the IMEI numbers into their system and that is the problem. I have no idea if this is the answer.

I have a ticket out with BMW Assist to try to get this fixed.

I dont think either of them know whats going on. Was on the phone with both of them last night.
-Verizon said everthing is good on their end its BMW
-BMW said at first my car # was linked to T Mobile and they need to call to tranfer to verizon. Second call they said has nothing to do with that and they would need to create a ticket. They thought it was an app issue.

Solution
For my VZW plan, I had one of the older plans that are no longer available (Beyond Unlimited +)
I switched my plan to one of their newer plans and within minutes I was able to activate it on my account.

Spam Head · 05-11-2023, 02:58 PM

I have had my i7 for less than 3 months and have had constant problems with the eSIM and the car’s connectivity.

This is the worst built BMW I have ever had.

Lovin7er · 05-11-2023, 05:09 PM

Quote:

Originally Posted by jack760

I dont think either of them know whats going on. Was on the phone with both of them last night.
-Verizon said everthing is good on their end its BMW
-BMW said at first my car # was linked to T Mobile and they need to call to tranfer to verizon. Second call they said has nothing to do with that and they would need to create a ticket. They thought it was an app issue.

Solution
For my VZW plan, I had one of the older plans that are no longer available (Beyond Unlimited +)
I switched my plan to one of their newer plans and within minutes I was able to activate it on my account.

Wow, new plan, same price, eSim hooked up immediately too.

Thank you.

BMWKaz · 05-23-2023, 09:35 AM

Has anyone had any luck with a business mine with Verizon ??? I can’t get a straight answer from anyone if it’s possible to set it up through Verizon business

Carboraine · 05-25-2023, 05:09 PM

I just setup a new line on t-mobile's Go5G Plus and added my i7 on the Magenta Drive plan from the MyBMW app. I expected headaches due to all the posts on the forum but the whole experience was super painless. Activated right away with no fuss whatsoever.

Lovin7er · 05-25-2023, 05:13 PM

Quote:

Originally Posted by Carboraine

I just setup a new line on t-mobile's Go5G Plus and added my i7 on the Magenta Drive plan from the MyBMW app. I expected headaches due to all the posts on the forum but the whole experience was super painless. Activated right away with no fuss whatsoever.

I had no problems with T-Mobile. My Verizon is a mess and I don't know whose fault it is.

eSim connects some of the time, other times it does not. When it connects, the wireless does not work all the time.

Not good...going into service on the 29th.

TJM2 · 05-26-2023, 08:05 PM

i7 here and I have AT&T and the e-sim rarely connects, no rhyme or reason, can not figure it out for the life of me. Brought it to dealer they said I had it setup wrong? Worked for a day then back to hit or miss. I did the OTA update and same issues.

rollingtaser · 08-24-2023, 02:50 AM

Quote:

Originally Posted by TJM2

i7 here and I have AT&T and the e-sim rarely connects, no rhyme or reason, can not figure it out for the life of me. Brought it to dealer they said I had it setup wrong? Worked for a day then back to hit or miss. I did the OTA update and same issues.

just asking: do you get this error: bluetooth version no longer compatible while connecting your phone via BT or the eSIM reader?

Kanwal · 11-14-2023, 05:11 PM

Truly the worst customer furstrating experience. I have spend a month with countless hours on phone and email with AT&T / BMW Genius and other teams to resolve this. This has never worked and is by far a total failure on their collective parts. I have asked for a refund and canceled my account, will try again. Don't even get me started on the X5e50 continued issues !

01-20-2023, 02:37 PM	#1
Stan RUDMAN Private 55 Rep 54 Posts Drives: 2023 BMW 760ix Join Date: Mar 2014 Location: Florida iTrader: (0) Garage List 2023 760i [0.00]	Having issues with the eSIM on the 2023 760i BMW is telling me that eSIM ONLY works with T-Mobile, but on the MyBMW app, you have a choice to use T-Mobile or AT&T as a provider. As my AT&T number is part of business plan I am not able to connect it. AT&T says if I get a Personal plan it should work, however, BMW is insisting that ONLT T-Mobile works on these cars.... So I called BMW genius and they said that both providers work...it is so confusing spending days being transferred back and forth between so many ..I gave up...anyone have thoughts or know anything abut this....
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01-20-2023, 02:41 PM	#2
Stan RUDMAN Private 55 Rep 54 Posts Drives: 2023 BMW 760ix Join Date: Mar 2014 Location: Florida iTrader: (0) Garage List 2023 760i [0.00]	here is a great shot of my vehicle
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01-20-2023, 08:55 PM	#3
AlteBMW Lieutenant Colonel 726 Rep 1,593 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	esim works with ATT. ut your bill will end up with 2 new numbers. One is for esim calls and the other, apparently, is for hot spot. Both ATT and BMW are woeful about esim information and training for their own people. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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02-01-2023, 10:36 PM	#5
Beemer2018 Private First Class 161 Rep 138 Posts Drives: 2023 BMW 760i Join Date: Jan 2018 Location: Dallas, TX iTrader: (0)	I have temporarily given up on the eSIM set up. I have Verizon as my provider and hopefully down the line I can set up the connection. I had the S Class before the 760, and it was a breeze to get the internet connection (AT&T) and did not require a new phone line. Having to pay a new phone line seems like extortion (in my humble opinion). I agree w the other commenter as I called AT&T and T mobile they gave me the run around than any practically useful solutions.
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02-10-2023, 02:19 AM	#9
seveneleven New Member 2 Rep 5 Posts Drives: G70 7 Series Join Date: Feb 2023 Location: Los Angeles iTrader: (0)	I set up eSIM through T-Mobile but it doesn’t work at all. My TV is rendered useless because you can’t do anything on it till it’s connected to the internet. BMW & T-Mobile haven’t offered me any solutions just shrugged shoulders. Waiting to get an email back from bmw support within “10 business days”. I think the eSIM is going to end up getting recalled in all the G70s
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04-29-2023, 04:03 PM	#11
AlteBMW Lieutenant Colonel 726 Rep 1,593 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	I had all kinds of issues setting up esim with ATT. There is a real lack of information on how it works on the part of both ATT and BMW customer service. What finally worked for me was in the menu in the car, you to select the esim as the "mobile device" and then (at least on an iphone) the phone's bluetooth connection to "Accessory" and not to the bluetooth connection that has your VIN in it. Now I can use both Carplay and the esim. Nowhere is this explained. I would expect it works the same way with TMobile. I also had tons of trouble setting up as my mobile number was still in the ATT system as tied to my prior car (that was totaled) and there was no way to fix that other than elevating the issue up the line at ATT customer service. They were actually very nice but at times just as frustrated as I was. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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05-09-2023, 01:38 PM	#12
jack760 New Member 8 Rep 8 Posts Drives: 2023 BMW 760I Join Date: May 2023 Location: NY iTrader: (0)	Verizon is now showing up as one of the available carriers. I tried setting it up but got a message from Verizon that either my "account or vehicle is not eligible for Verizon's Unlimted + In-Vehicle Wifi Plan." Anyone successful in setting theirs up with Verizon? Attached Images
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05-11-2023, 02:58 PM	#15
Spam Head Enlisted Member 33 Rep 46 Posts Drives: BMW i7 xDrive60 M Sport Join Date: Feb 2023 Location: London iTrader: (0)	I have had my i7 for less than 3 months and have had constant problems with the eSIM and the car’s connectivity. This is the worst built BMW I have ever had.
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05-23-2023, 09:35 AM	#17
BMWKaz Enlisted Member 13 Rep 47 Posts Drives: 2023 i7 Join Date: Apr 2023 Location: California iTrader: (0) Garage List 2023 BMW i7 [0.00]	Has anyone had any luck with a business mine with Verizon ??? I can’t get a straight answer from anyone if it’s possible to set it up through Verizon business
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05-25-2023, 05:09 PM	#18
Carboraine Supreme Leader 15 Rep 13 Posts Drives: BMW i7 Join Date: Apr 2023 Location: Indiana iTrader: (0)	I just setup a new line on t-mobile's Go5G Plus and added my i7 on the Magenta Drive plan from the MyBMW app. I expected headaches due to all the posts on the forum but the whole experience was super painless. Activated right away with no fuss whatsoever.
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05-26-2023, 08:05 PM	#20
TJM2 New Member 3 Rep 28 Posts Drives: BMW M2 Competition Join Date: May 2019 Location: Chicago iTrader: (0)	i7 here and I have AT&T and the e-sim rarely connects, no rhyme or reason, can not figure it out for the life of me. Brought it to dealer they said I had it setup wrong? Worked for a day then back to hit or miss. I did the OTA update and same issues.
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11-14-2023, 05:11 PM	#22
Kanwal New Member 4 Rep 12 Posts Drives: X5 xDrive50e Join Date: Aug 2023 Location: Austin iTrader: (0) Garage List 2023 X5e50 [0.00] 2013 M5 [1.75]	eSim / AT&T / BMW X5e50 Truly the worst customer furstrating experience. I have spend a month with countless hours on phone and email with AT&T / BMW Genius and other teams to resolve this. This has never worked and is by far a total failure on their collective parts. I have asked for a refund and canceled my account, will try again. Don't even get me started on the X5e50 continued issues !
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