Welcome Light Animation

DroMike · 12-18-2023, 12:35 PM

Quote:

Originally Posted by AlteBMW

I just sent a note to BMWUS customer relations to see what the story is on the availability of this feature. If it is availabale fo my car, I asked them to push it down.

Please let us know how that works out -- what they say and if you get it, etc. If you're successful I'll do the same.

AlteBMW · 12-19-2023, 08:22 AM

BMW Customer Care punted to BMW Connected Help (they have different support groups) so now I am waiting fo a response from them.

pegogetem · 12-19-2023, 08:25 AM

Quote:

Originally Posted by AlteBMW

BMW Customer Care punted to BMW Connected Help (they have different support groups) so now I am waiting fo a response from them.

BMW probably has one of the worst Customer helplines and feedback channels. One day I hope they’ll prioritize product transparency to their hard working customers. Good Luck!

AlteBMW · 12-21-2023, 01:15 PM

Quote:

Originally Posted by pegogetem

BMW probably has one of the worst Customer helplines and feedback channels. One day I hope they’ll prioritize product transparency to their hard working customers. Good Luck!

Amen. I started with consumer relations. They punted to the connected drive team, which sort of made sense. But today connected drive punted to BMW Genius. Three seemingly completely separate groups. One would think that maybe if Connected Drive did not have the answer that they would contact BMW Genius, but no, it doesn't work that way. Telling a customer in effect "its not my job" is not acceptable for a company like BMW.

AlteBMW · 12-27-2023, 07:54 AM

Today the Genius bumped back to customer care so it is a complete circle of confusion. But somebody named Abigail has taken responsibility.

AlteBMW · 12-27-2023, 02:45 PM

Here is the answer. I’m not going to pay twice. And I thought I had the latest software.
———\\\/-
Thanks for your patience.

After further looking into this, your vehicle doesn’t have the correct software for the Welcome Light Animation. There will be a free remote software upgrade that will become available sometime next year (no estimated time frame) which will allow you to add this feature.

In the meantime, you can request that this software update be loaded to your car early from the service team at your local BMW center, however, there will likely be a cost associated with this request. Otherwise, you'll have to wait for the upcoming remote software upgrade.

pegogetem · 12-27-2023, 02:48 PM

Quote:

Originally Posted by AlteBMW

Here is the answer. I’m not going to pay twice. And I thought I had the latest software.
———\\\/-
Thanks for your patience.

After further looking into this, your vehicle doesn’t have the correct software for the Welcome Light Animation. There will be a free remote software upgrade that will become available sometime next year (no estimated time frame) which will allow you to add this feature.

In the meantime, you can request that this software update be loaded to your car early from the service team at your local BMW center, however, there will likely be a cost associated with this request. Otherwise, you'll have to wait for the upcoming remote software upgrade.

BMW MUST DO BETTER! I had not idea BMW did business this way until I was a owner.

DroMike · 12-27-2023, 04:25 PM

Quote:

Originally Posted by AlteBMW

Here is the answer. [etc.]

Thank you for taking the time to jump through the hoops and provide us that knowledge. I'm happy enough to wait until next year. :-)

Lovin7er · 12-27-2023, 05:39 PM

Quote:

Originally Posted by AlteBMW

Here is the answer. I’m not going to pay twice. And I thought I had the latest software.
———\\\/-
Thanks for your patience.

After further looking into this, your vehicle doesn’t have the correct software for the Welcome Light Animation. There will be a free remote software upgrade that will become available sometime next year (no estimated time frame) which will allow you to add this feature.

In the meantime, you can request that this software update be loaded to your car early from the service team at your local BMW center, however, there will likely be a cost associated with this request. Otherwise, you'll have to wait for the upcoming remote software upgrade.

I downloaded it, the cost is $50.00

AlteBMW · 12-27-2023, 05:39 PM

I think I can persuade my SA to do a software update but it won’t be until April as I have no service due until then. Fancy blinks if the headlights are not worth a dealer trip.

pegogetem · 12-27-2023, 05:41 PM

Quote:

Originally Posted by AlteBMW

I think I can persuade my SA to do a software update but it won’t be until April as I have no service due until then. Fancy blinks if the headlights are not worth a dealer trip.

Hopefully we’ll have an OTA way before then. I’d like to know you’re enjoying your toy.

Lovin7er · 12-27-2023, 05:41 PM

Quote:

Originally Posted by AlteBMW

I think I can persuade my SA to do a software update but it won’t be until April as I have no service due until then. Fancy blinks if the headlights are not worth a dealer trip.

You might want to check your car, there is a Control Panel Software Upgrade recall. Not sure which cars have it, but mine does. Going in tomorrow.

Midwest Beemer · 01-03-2024, 08:11 AM

So I took my car in for srevice and IDrive 8.5 upgrade just before Christmas. Got the car back and the upgrade looked good. I read this thread over the holidays and decided to spend the $50 for the animation. Got an email from BMW that animation was uploaded to the car. Go out to the car to discover "no online connection". I reset the system multiple times using the volume knob but no luck. Tried remote start thru app but no luck and then realized that the app had not received any usage info from car since my upgrade to 8.5.

Took car to the dealership yesterday and they are working on it. Last message from advisor was "BMW is involved along with our BMW Genius". Gonna message my advisor today to make sure animation is downloaded and functioning before they wrap up this ticket.

Gemini7866 · 01-03-2024, 08:13 AM

Quote:

Originally Posted by pegogetem

I’m not certain as I only notice it after it was updated by the dealer.

It definitely needs the 11/2023 update ..It showed up in the store today I also got my car updated today .

pegogetem · 01-03-2024, 08:16 AM

Quote:

Originally Posted by Midwest Beemer

So I took my car in for srevice and IDrive 8.5 upgrade just before Christmas. Got the car back and the upgrade looked good. I read this thread over the holidays and decided to spend the $50 for the animation. Got an email from BMW that animation was uploaded to the car. Go out to the car to discover "no online connection". I reset the system multiple times using the volume knob but no luck. Tried remote start thru app but no luck and then realized that the app had not received any usage info from car since my upgrade to 8.5.

Took car to the dealership yesterday and they are working on it. Last message from advisor was "BMW is involved along with our BMW Genius". Gonna message my advisor today to make sure animation is downloaded and functioning before they wrap up this ticket.

A similar data issue happened to me, after many attempts to get this right and after software updates it didn’t fix it. Turns out it was the Telematics rechargable battery associated with the Shark-fin. It was replaced and things have been working fine ever since.

todao · 01-03-2024, 08:57 AM

Is the welcome light animation package only available for the I seven? I have the 760 and have I drive 8.5 but the welcome light animation doesn’t show up as an option in the Connected drive tour.

pegogetem · 01-03-2024, 09:11 AM

Quote:

Originally Posted by todao

Is the welcome light animation package only available for the I seven? I have the 760 and have I drive 8.5 but the welcome light animation doesn’t show up as an option in the Connected drive tour.

What version Software do you have?

Gemini7866 · 01-03-2024, 01:22 PM

Quote:

Originally Posted by pegogetem

A similar data issue happened to me, after many attempts to get this right and after software updates it didn’t fix it. Turns out it was the Telematics rechargable battery associated with the Shark-fin. It was replaced and things have been working fine ever since.

This is Same reason for me taking mine in

pegogetem · 01-03-2024, 01:24 PM

Quote:

Originally Posted by Gemini7866

This is Same reason for me taking mine in

It made me nervous that a battery like this would go bad in a new vehicle, hopefully they installed a revised version of the battery.

todao · 01-03-2024, 10:44 PM

Quote:

Originally Posted by pegogetem

What version Software do you have?

07/2023.67 software. Is that not the latest version?

pegogetem · 01-04-2024, 12:26 AM

Quote:

Originally Posted by todao

07/2023.67 software. Is that not the latest version?

No. 11/2023.30 is one of the latest and I believe there’s other versions of that.

todao · 01-04-2024, 12:29 AM

Quote:

Originally Posted by pegogetem

No. 11/2023.30 is one of the latest and I believe there’s other versions of that.

Well, my car is at the dealer, so hopefully they upgrade to the latest version. Otherwise there’s no way to do it as the app is showing that my software has the latest update. Not really sure why BMW constricts it like this with the app showing you have the latest update when you really don’t. Which means you just have to wait for it to get rolled out

12-19-2023, 08:22 AM	#24
AlteBMW Lieutenant Colonel 729 Rep 1,598 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	BMW Customer Care punted to BMW Connected Help (they have different support groups) so now I am waiting fo a response from them. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
	Appreciate 0 Quote

12-27-2023, 07:54 AM	#27
AlteBMW Lieutenant Colonel 729 Rep 1,598 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	Today the Genius bumped back to customer care so it is a complete circle of confusion. But somebody named Abigail has taken responsibility. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
	Appreciate 1 pegogetem129.50 Quote

12-27-2023, 02:45 PM	#28
AlteBMW Lieutenant Colonel 729 Rep 1,598 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	Here is the answer. I’m not going to pay twice. And I thought I had the latest software. ———\\\/- Thanks for your patience. After further looking into this, your vehicle doesn’t have the correct software for the Welcome Light Animation. There will be a free remote software upgrade that will become available sometime next year (no estimated time frame) which will allow you to add this feature. In the meantime, you can request that this software update be loaded to your car early from the service team at your local BMW center, however, there will likely be a cost associated with this request. Otherwise, you'll have to wait for the upcoming remote software upgrade. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
	Appreciate 0 Quote

12-27-2023, 05:39 PM	#32
AlteBMW Lieutenant Colonel 729 Rep 1,598 Posts Drives: '23 760ix; '23 X3; '23 MB wgn Join Date: Mar 2014 Location: New York iTrader: (0) Garage List 2023 X3 x30 [0.00] 2023 BMW 760ix [10.00] 2023 Mercedes E450 ... [0.00]	I think I can persuade my SA to do a software update but it won’t be until April as I have no service due until then. Fancy blinks if the headlights are not worth a dealer trip. __________________ BMWCCA Current: 23 760ix (Carbon Black/Tartufo) (after first one totaled) '23 X3; '23 MB E Wagon Prior: BMWs (3,5,7 & 8 series (2x!)) X3, MB (C, E, and S), Alfa GTV, MGB, Audi (A4, A6), Saab, Volvo, Toyota, Lincoln, Chrysler, Oldsmobile, Chevy, Rambler.
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01-03-2024, 08:11 AM	#35
Midwest Beemer Registered 3 Rep 3 Posts Drives: 23 760i Join Date: Mar 2023 Location: Midwest iTrader: (0)	No Online Connection So I took my car in for srevice and IDrive 8.5 upgrade just before Christmas. Got the car back and the upgrade looked good. I read this thread over the holidays and decided to spend the $50 for the animation. Got an email from BMW that animation was uploaded to the car. Go out to the car to discover "no online connection". I reset the system multiple times using the volume knob but no luck. Tried remote start thru app but no luck and then realized that the app had not received any usage info from car since my upgrade to 8.5. Took car to the dealership yesterday and they are working on it. Last message from advisor was "BMW is involved along with our BMW Genius". Gonna message my advisor today to make sure animation is downloaded and functioning before they wrap up this ticket.
	Appreciate 0 Quote

01-03-2024, 08:57 AM	#38
todao Private First Class 97 Rep 113 Posts Drives: 2023 BMW 760i Join Date: Dec 2022 Location: Marina del Rey, CA iTrader: (0)	Is the welcome light animation package only available for the I seven? I have the 760 and have I drive 8.5 but the welcome light animation doesn’t show up as an option in the Connected drive tour.
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