CNA Extended warranty claim experience..

[KK22]

As some of you are aware, I bought a comprehensive CNA extended warranty back in October when the new car warranty expired on my 740.
I was not too concerned about the drivetrain, just all the electronic bells and whistles that come with the car.

Lo and behold, eight months into it my rear passenger door blinds failed by getting stuck in the low position and I couldn't raise them no matter what button I pressed. I could hear the motor turning, but nothing moved as if the link between them and the motor had become dis-latched. Since this not listed specifically as "covered" but as the comprehensive warranty states that everything except a list of exclusions is covered, then this certainly wasn't excluded in that list.

So on to the dealer I went (Fields in Northfield, IL) and after submitting the claim they approved it in my no deductible contract! The bill was $1600 (1k parts) and I paid $0. Seems the extended warranty was the way to go, since I still have another 3.4 yrs left and I can refund the prorated amount anytime.

We did hit a snag though, when I got the car back there was a scuff on the door panel's nappa leather that wasn't there before. But with the added inconvenience of bringing the car in again, they had it repaired so I can't see it anymore, with no cost to me. They even ushered me back and forth to the city in an Uber at a cost of about $40 a trip, since they didn't ave any loaners available for me at the time.

So overall two thumbs waaay up Glad I didn't have to haggle any prices and paid nothing out of pocket, except some inconvenience and my time to bring the car in. If any of you are on the fence about dealing with CNA, this is a wholehearted recommendation. I didn't even call/talk to them.

Sidenote: I test drove the i4 M50 as a replacement for the misuss' Audi and although the neck snapping acceleration was impressive the rear seat room is woefully inadequate. More likely a regular 3 or 5 is much roomier. On the plus side I did like the curved screen quite a lot, just makes everything much cleaner. Something to look forward to, whenever I decide to jump on to the G70.

[paul.j.ghosh]

KK22 warranty name, cost, terms, and duration?

[KK22]

Originally Posted by paul.j.ghosh

KK22 warranty name, cost, terms, and duration?

https://www.bimmerpost.com/forums/sh...php?p=28156629

[LuvMyE92]

Great to hear that the warranty is working out for you, and it worked as promised. Thanks for sharing.

[dc5525]

Originally Posted by LuvMyE92

Great to hear that the warranty is working out for you, and it worked as promised. Thanks for sharing.

Nice! I always looked at extended warranty as basically insurance...more times than not you don't need it, or the cost of non wear & tear repairs over the 3-year period added up would typically be less than the cost of the warranty otherwise these companies would go out of business ) Enjoy that ride!!!

[KK22]

Very likely the CNA folks will make some profit from my purchase. But I am paying for a no haggling experience and assurance that genuine parts are used and repaired by my BMW dealer. I have rolled the dice on less tech laden BMWs, my F10 for example. That actually gave me no issues. But I thought it wise to have something for a car that has this many bells and whistles. Paying off so far!

Also, when I started to research companies other than BMW for extended warranty there really was not that much info out there in the forums, so I hope the posts about this experience help someone looking to warrant their G11/12 in the future.