PPF install

BeeWarny · 09-29-2025, 07:11 AM

I’m looking for feedback on my PPF installation. My customer experience was terrible, and they damaged my roof—some tool got caught in between the tailgate and roof before they tried to close the top tailgate, bending the metal of my roof. You’ll see it in the pictures.

Please let me know what you think the install quality looks like and what my recourse is for the damage they did. I haven’t yet paid the installer in full. It was supposed to be an $8,000 job for a full wrap of Stek DynoShield 8mil.

Did I get screwed?

Stronie · 09-29-2025, 08:26 AM

Absolutely terrible. Would definitely want them to make it right.

afadeev · 09-29-2025, 09:59 AM

Quote:

Originally Posted by Stronie

Absolutely terrible. Would definitely want them to make it right.

Wow - that's some remarkably sloppy work.
They did not wrap around any of the edges, and in some cases PPF doesn't even cover the full panel!
I would insist on complete re-do of most areas, though I have my doubts if the same shop is capable of producing better results?

The compression dent in the roof will be a challenge to remedy. Maybe get an opinion from PDR (paintless dent repair) guy?

Good luck,
a

CJ421 · 09-29-2025, 09:59 AM

That is a horror show. I'm sorry to see this.

I would explain this to the company see how they respond. At the minimum, they should be paying to repair the physical damage (that's crazy!) -- get a quote from a BMW body shop.

I wouldn't want this shop touching my car again. I'd get all your money back, and then get a PPF quote from a more reputable place. See if they charge to remove the existing PPF. If so, I'd have this company pay for the removal as well.

Charles

BeeWarny · 09-29-2025, 10:36 PM

I got a quote for nearly $7k to fix the compression dent in the roof. Fixing it will involve removing the windshield and tailgate, dropping the rear sunroof and dismantling the Alcantara headliner in places to accommodate the full roof replacement.

I also took the car to another installer and they were in awe of the sub par workmanship. We also realized they missed installing key sections of PPF.

I’ve reached out to the original installer to seek a resolution in good faith. I got what felt like a canned response after my detailed message where they ignored the damage they caused.

Thanks to everyone that responded.

I’m also open to thoughts or strategies on how to resolve this, or steps I should take to get them to claim this on their insurance or pay outright to fix it, so I don’t have to use my insurance.

Obviously my online reviews of this place will depend largely on how they deal with me from here on out.

Thanks all!

Phizzzle · 09-29-2025, 11:08 PM

Quote:

Originally Posted by BeeWarny

I got a quote for nearly $7k to fix the compression dent in the roof. Fixing it will involve removing the windshield and tailgate, dropping the rear sunroof and dismantling the Alcantara headliner in places to accommodate the full roof replacement.

I also took the car to another installer and they were in awe of the sub par workmanship. We also realized they missed installing key sections of PPF.

I’ve reached out to the original installer to seek a resolution in good faith. I got what felt like a canned response after my detailed message where they ignored the damage they caused.

Thanks to everyone that responded.

I’m also open to thoughts or strategies on how to resolve this, or steps I should take to get them to claim this on their insurance or pay outright to fix it, so I don’t have to use my insurance.

Obviously my online reviews of this place will depend largely on how they deal with me from here on out.

Thanks all!

Not a lawyer here, but perhaps you consult with one. They added insult to injury by giving you that canned response so they probably don't care or don't want to admit to anything. Do you have pictures of your car before you took it to this shop? That might help with your claim if they try to deny it.

dudley@07726 · 09-30-2025, 07:02 AM

Hopefully you paid with a CC and can dispute it.

Burrcold · 09-30-2025, 07:08 AM

That's one of the worst I've ever seen. Geez I hope you are able to find some resolution. Best of luck!

c1pher · 09-30-2025, 07:31 AM

How did they turn your 8 series into a Korean SUV?

tracer bullet · 09-30-2025, 07:42 AM

Quote:

Originally Posted by BeeWarny

I got a quote for nearly $7k to fix the compression dent in the roof. Fixing it will involve removing the windshield and tailgate, dropping the rear sunroof and dismantling the Alcantara headliner in places to accommodate the full roof replacement.

I wouldn't do it. There's a decent chance that the work afterwards will have some other problem that bugs you.

There's got to be some other option for it? Something to make it 90% better for a tiny fraction of the cost? Maybe not but I have to think there must be another option.

Westside Guy · 09-30-2025, 08:19 AM

Quote:

Originally Posted by dudley@07726

Hopefully you paid with a CC and an dispute it.

You are correct and hopefully our OP BeeWarny didn't pay cash for this shameful, sub par and unprofessional work.

DeezBluBallz · 09-30-2025, 08:23 AM

That roof can likely can be fixed by PDR. Are those seals just pushed in? That's what it looks like. I agree with everyone on the quality of the work, looks half-assed.

hunter8793 · 09-30-2025, 01:27 PM

That is crazy. You don't need a full roof replacement.

NickyC · 10-01-2025, 08:58 PM

Horrible, I felt nothing but pain and empathy for you while scrolling through those photos OP. They destroyed the look of the car with that garbage install (never mind the damage). I wouldn't be able to deal with seeing that, I'd have it all removed asap. I wish you the best as you look to remedy this.

Phillies8008 · 10-03-2025, 07:31 AM

It's a terrible job, and I personally would tell them to pull it off and then go somewhere else. I also wouldn't pay them a dime – certainly not until they've paid for the repairs (and for the love of god, don't let them try to do it or send it to a place of their choosing).

Westside Guy · 10-03-2025, 08:08 AM

Quote:

Originally Posted by BeeWarny

I’ve reached out to the original installer to seek a resolution in good faith. I got what felt like a canned response after my detailed message where they ignored the damage they caused.

Thanks to everyone that responded.

I’m also open to thoughts or strategies on how to resolve this, or steps I should take to get them to claim this on their insurance or pay outright to fix it, so I don’t have to use my insurance.

Obviously my online reviews of this place will depend largely on how they deal with me from here on out.

Thanks all!

Do you have an update?

2025G0540i · 10-07-2025, 06:26 PM

Oh so sorry this happened. What a nightmare. I wouldn't let that shop near your car again. I wouldn't have them remove any film or try and re-do anything. I would look close and see if any blades have cut into the paint. You may not see any cuts in the paint until after you remove the film. Hopefully there's none.

09-29-2025, 07:11 AM	#1
BeeWarny New Member 9 Rep 5 Posts Drives: 2026 BMW X7 xDrive40i Join Date: Sep 2025 Location: Seattle Area iTrader: (0)	PPF install - Did I get screwed? I’m looking for feedback on my PPF installation. My customer experience was terrible, and they damaged my roof—some tool got caught in between the tailgate and roof before they tried to close the top tailgate, bending the metal of my roof. You’ll see it in the pictures. Please let me know what you think the install quality looks like and what my recourse is for the damage they did. I haven’t yet paid the installer in full. It was supposed to be an $8,000 job for a full wrap of Stek DynoShield 8mil. Did I get screwed? Attached Images Last edited by BeeWarny; 09-29-2025 at 07:12 AM..
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09-29-2025, 08:26 AM	#2
Stronie Major 393 Rep 1,476 Posts Drives: 2017 F80M3 Comp. 6MT Join Date: May 2006 Location: Instagram: @Atlantis_S55 iTrader: (0)	Absolutely terrible. Would definitely want them to make it right. __________________ 2017 Atlantis Metallic F80 \| Silverstone Interior \| 6MT \| CF Mirror Covers \| CF Front Splitters \| CF M Diffusor \| CF M-Performance Spoiler \| RKP IND Side Skirt Extensions \| IND Paint matched Reflectors \| KW HAS Springs \| Instagram: Atlantis_S55
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09-29-2025, 09:59 AM	#4
CJ421 Brigadier General 2522 Rep 4,445 Posts Drives: BMW G80 M3 Join Date: Feb 2011 Location: PA, USA iTrader: (1) Garage List 2024 BMW M3 Sedan [8.29]	That is a horror show. I'm sorry to see this. I would explain this to the company see how they respond. At the minimum, they should be paying to repair the physical damage (that's crazy!) -- get a quote from a BMW body shop. I wouldn't want this shop touching my car again. I'd get all your money back, and then get a PPF quote from a more reputable place. See if they charge to remove the existing PPF. If so, I'd have this company pay for the removal as well. Charles __________________ 2024 BMW M3 Sedan Frozen Pure Grey II/Fjord Blue Past: 2021 Z4 M40i \| 2017 340i Sedan 6MT \| 2011 335i Coupe 6MT
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09-29-2025, 10:36 PM	#5
BeeWarny New Member 9 Rep 5 Posts Drives: 2026 BMW X7 xDrive40i Join Date: Sep 2025 Location: Seattle Area iTrader: (0)	I got a quote for nearly $7k to fix the compression dent in the roof. Fixing it will involve removing the windshield and tailgate, dropping the rear sunroof and dismantling the Alcantara headliner in places to accommodate the full roof replacement. I also took the car to another installer and they were in awe of the sub par workmanship. We also realized they missed installing key sections of PPF. I’ve reached out to the original installer to seek a resolution in good faith. I got what felt like a canned response after my detailed message where they ignored the damage they caused. Thanks to everyone that responded. I’m also open to thoughts or strategies on how to resolve this, or steps I should take to get them to claim this on their insurance or pay outright to fix it, so I don’t have to use my insurance. Obviously my online reviews of this place will depend largely on how they deal with me from here on out. Thanks all!
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09-30-2025, 07:02 AM	#7
dudley@07726 Lieutenant 340 Rep 482 Posts Drives: 25 MB CLE53 Cab, 23 BMW M340i Join Date: Aug 2022 Location: SWFL iTrader: (0)	Hopefully you paid with a CC and can dispute it. __________________ 2025 MB CLE53 AMG 2023 M340i X drive (Mineral White Metallic, Oyster Vernasca Leather, DAPP, Shadowline, PAP, Premium, Cooling & High Perf Tire, Adap M Susp, HK, Drive Recorder, Sensatec Dash) Last edited by dudley@07726; 10-01-2025 at 08:05 AM..
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09-30-2025, 07:08 AM	#8
Burrcold Major General 7388 Rep 5,401 Posts Drives: 2024 M3 Comp xDrive Join Date: Oct 2019 Location: Toronto, Canada iTrader: (0)	That's one of the worst I've ever seen. Geez I hope you are able to find some resolution. Best of luck! __________________ Current: 2024 BMW M3 Competition xDrive \| 2022 Audi Q7 Gone: 2022 Audi RS5 \| 2020 BMW M340i \| 2019 Audi RS5
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09-30-2025, 07:31 AM	#9
c1pher Primo Generalissimo 5553 Rep 4,489 Posts Drives: All of them Join Date: Jun 2009 Location: DC area iTrader: (0) Garage List 2025 Corvette Z06 [10.00] 2024 Ford Bronco Ra ... [10.00] 2018 Porsche 911 GTS [10.00] 2022 Ford F-250 Tremor [8.50]	How did they turn your 8 series into a Korean SUV?
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09-30-2025, 08:23 AM	#12
DeezBluBallz First Lieutenant 300 Rep 382 Posts Drives: F80 M3, G80 M3 Join Date: Jun 2019 Location: Omaha, NE iTrader: (0)	That roof can likely can be fixed by PDR. Are those seals just pushed in? That's what it looks like. I agree with everyone on the quality of the work, looks half-assed.
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09-30-2025, 01:27 PM	#13
hunter8793 Second Lieutenant 220 Rep 226 Posts Drives: 2021 M5 Join Date: Aug 2022 Location: Arkansas iTrader: (0)	That is crazy. You don't need a full roof replacement.
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10-01-2025, 08:58 PM	#14
NickyC Lieutenant General 22015 Rep 12,004 Posts Drives: M4 CS. Former G82, x2 F82, F80 Join Date: Nov 2010 Location: Jacked out of my mind iTrader: (24)	Horrible, I felt nothing but pain and empathy for you while scrolling through those photos OP. They destroyed the look of the car with that garbage install (never mind the damage). I wouldn't be able to deal with seeing that, I'd have it all removed asap. I wish you the best as you look to remedy this.
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10-03-2025, 07:31 AM	#15
Phillies8008 Colonel 4425 Rep 2,355 Posts Drives: BMWs, duh Join Date: Dec 2023 Location: SC, USA iTrader: (0) Garage List 2026 BMW Z4 M40i [9.50] 2024 BMW i4 e40 [9.50] 2006 BMW Z4M [10.00]	It's a terrible job, and I personally would tell them to pull it off and then go somewhere else. I also wouldn't pay them a dime – certainly not until they've paid for the repairs (and for the love of god, don't let them try to do it or send it to a place of their choosing).
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10-07-2025, 06:26 PM	#17
2025G0540i Captain 459 Rep 667 Posts Drives: 2025 X5 sDrive 40i Join Date: Feb 2025 Location: Atlanta iTrader: (0)	Oh so sorry this happened. What a nightmare. I wouldn't let that shop near your car again. I wouldn't have them remove any film or try and re-do anything. I would look close and see if any blades have cut into the paint. You may not see any cuts in the paint until after you remove the film. Hopefully there's none.
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